We sincerely appreciate your recent purchase, and we truly hope it meets or exceeds your expectations. Your satisfaction is our top priority, and we want to assure you that we are here to support you in any way we can.
However, we understand that sometimes things may not turn out as expected. If, for any reason, you find yourself less than thrilled with your purchase, please know that we have a flexible return policy in place to make your experience as smooth as possible.
We extend free returns to US customers for most unused items, for any reason, within 30 days of order delivery.*
We offer free returns and pay the return shipping label for US customers
We provide a window of thirty days from the date of your purchase to initiate a return. To be eligible for a return, the item must be in its original, unused condition, complete with all original product packaging (if any).
We've made the return process straightforward for your convenience. Simply click the "Start My Return" button above to access our user-friendly return portal. If you require any assistance throughout this process, our dedicated customer service team is just an email away at firstname.lastname@example.org.
Once you've submitted your return request through our portal, our team will promptly review it and provide you with a Return Merchandise Authorization (RMA) number and shipping label. With this label please securely package the item to prevent any shipping damage and send it to the following address:
24131 Crystal Lake Road
Woodinville WA 90877
We will provide a shipping label to return your items within the USA. International return shipping is not covered.
Upon receiving your return and assessing the item's condition, we will swiftly process your return or exchange. Please allow a minimum of two days from the receipt of your item for us to complete this process. Refunds typically take 1-2 billing cycles to reflect on your credit card statement, depending on your credit card company. We will notify you by email once your return has been successfully processed.
The following cannot be returned, refunded, or exchanged, unless we have made an error with your order:
- Custom Design Stamp Engraving
- Monogrammed Stamps
- Self Adhesive Seals
For defective or damaged products, please contact us at the contact details below to arrange a refund or replacement.
If you have any questions concerning our return policy, please contact us at: