We work to ship all in stock orders within 1-2 business days of placement. If an order is placed with us for stock items on a Friday, we will be able to ship the order Monday morning.
Orders placed Friday with Next Day Air options will ship Monday morning and be delivered Tuesday.
Two Day Air orders placed on a Thursday will be shipped on Friday, and will arrive on Tuesday.
If an order has a "made to order" item included (noted with * in product name), these orders will ship within the time frame for production noted on each of these product pages.
If you are not 100% satisfied with your purchase, we will be happy to accept for refund or exchange, within 30 days from date of order, a return of unused, non custom/special order items (see below).
* Returning orders that received free shipping will have the shipping cost we incurred to ship the order deducted from the return.
* If an order was paid via PayPal, and is received after 30 days, the PayPal transaction fee will be deducted from the return.
* Products must be in the condition you received them, and in the original manufacturer product packaging (if any).
Please mail all qualified returns to (trackable method suggested):
24131 Crystal Lake Road
Woodinville WA 98077
*Made to Order Items We Cannot Accept For Return/Refund:
2 or 3 Letter Monogram Seals
Custom image engraved seals
Special order productions for seals or wax (see below).
If we have made any error in the production of the these above items, we will remake and replace the item.
*Returning/Canceling Special Orders
We may need to specifically order extra materials and work after hours for special production orders, thusly, returns and cancellations of finalized large special orders are subject to a 20% fee (not for standard orders).
This fee is only to cover costs incurred by us to produce the order, or specially stock items.