I love to hear from our customers!
Please note - we are a small shop and don't have phones here in our noisy studio.
Please leave an email message and I'll get back to you as soon as I am able.
ORDERS PLACED DURING OUR CLOSURE DEC 13th - JAN 4th ARE IN HAND AND SHIPPING AS QUICKLY AS POSSIBLE, BUT ARE TAKING A FEW DAYS LONGER THAN ORIGINALLY ANTICIPATED.
(A death in the family has reduced our shipping and engraving staff as members of the family attend to the estate and arrangements)
ORDERS SHIPPED DURING THE HOLIDAY SEASON WITH USPS MAY BE DELAYED
Due to the unprecedented volume of shipments, the USPS is experiencing never before seen issues with delivery times. In most cases, tracking may stop for a few days due to a sorting delay, but will typically continue to update as the package is en route to its destination.
USPS can take some time to scan packages into their mail stream and update the tracking information. This may take upwards of 10 days depending on your regions sorting facility and the impact of COVID and sorting machine removal.
We are aware of undelivered packages we have have shipped and are continuing to monitor those with our local postmaster.
You can also see our FAQ here.
Our Mailing Address is:
24131 Crystal Lake Road
Woodinville, WA 98077 USA